365 aec Privacy Policy
Your personal information is very important to us. This policy explains in detail how 365 aec collects, uses, and keeps your information secure using SSL encryption and modern security measures.
Introduction and Scope
This Privacy Policy ("Policy") applies to the 365 aec platform and all related services. This Policy has been created to protect the privacy of your — that is, our user's — personal information, and it forms an integral part of the Terms and Conditions.
By accessing the 365 aec website or registering an account, you acknowledge that you have read the contents of this Policy and agree to its terms. If you do not agree with any part of this Policy, please refrain from using our services.
What Information We Collect
2.1 Information You Provide Directly
Information you voluntarily provide during account registration or while using our services:
- Full name and date of birth (for 21+ age verification)
- Email address and mobile number
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- National ID or passport number (for identity verification)
2.2 Automatically Collected Information
Information collected technically while you use our platform:
- IP address and device information
- Browser type and operating system
- Site access time, date, and page view data
- Cookie and local storage data
- Gameplay history and transaction information
2.3 Communication-Related Information
If you contact the 365 aec support team via live chat or email, the contents of that conversation may be stored for security and quality improvement purposes.
2.4 No Compulsory Sensitive Information
We never require you to provide unnecessary personal information. 365 aec will never ask for sensitive information such as religious beliefs, political opinions, or health data.
Purpose of Information Use
365 aec uses your information only for the following legitimate purposes. Your information is never sold to third parties or used without authorisation under any circumstances.
- Account Management: Your information is used to complete the registration process, verify your identity, and keep your profile active.
- Transaction Processing: Financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
- Security and Fraud Prevention: Your information is analysed to detect multiple accounts, suspicious activity, or unauthorised access in order to keep your account secure.
- Customer Support: Your information is used to resolve your complaints or questions promptly via live chat or email.
- Legal Compliance: Your information may be used to report to regulatory authorities in accordance with applicable laws and regulations.
- Service Improvement: Your information is used to analyse platform performance and make your experience simpler and better.
Cookies and Tracking Technology
4.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. 365 aec uses the following types of cookies:
- Essential Cookies: These are necessary to maintain login sessions and ensure security.
- Functional Cookies: Used to remember language preferences, session duration, and personalised settings.
- Analytical Cookies: Help improve the platform by analysing site visit patterns.
4.2 Cookie Control
You can disable cookies at any time by changing your browser settings. However, please note that disabling essential cookies may cause some site features to not work properly.
Sharing Information with Third Parties
365 aec never sells or rents your personal information. Specific information is shared with third parties only in the following limited circumstances:
- Payment Service Providers: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, or banks to process deposits and withdrawals. These organisations follow their own privacy policies.
- Technology Partners: Trusted technology providers operating the platform may have limited access to information, but only within the scope of specific services.
- Legal Requirements: Information may be provided upon a court order or a lawful request from a government authority under applicable Bangladesh law.
- Fraud Prevention: Limited information may be shared with security partners to prevent coordinated fraud across multiple platforms.
Data Security Measures
Technical Security
Technical measures 365 aec uses to keep your information secure:
- SSL (Secure Socket Layer) encryption — every connection to the website is encrypted
- TLS protocol for data transmission
- Password hashing and salting
- Regular security audits and vulnerability testing
- Suspicious access detection systems
Organisational Security
Alongside technology, strict security standards are also maintained in our team management:
- Only authorised staff have access to specific information
- Regular data security training for staff
- Logging and review of data access records
- Rapid response plan in the event of a privacy breach
6.1 Data Retention Period
Information is retained for as long as your account remains active and for as long as required to meet applicable legal obligations after that. Financial transaction data is kept for a specified period in accordance with banking and anti-money laundering regulations. After that period, information is securely deleted or anonymised.
Your Rights and Controls
You have specific rights over your own information. 365 aec respects these rights and helps you exercise them. Particularly in relation to responsible gaming, you have full control over the management of your account and information.
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
You can request our assistance to correct inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you can request that your information be deleted.
Right to Object
You can object to the use of your information for specific purposes.
Data Portability
You can request to receive your information in a structured format.
Right to Restrict Processing
In certain cases, you can request that processing of your information be paused.
To exercise these rights, contact our support team. We will respond to your request within the applicable timeframe.
Protection of Minors' Information
365 aec provides services only to individuals aged 21 or older. Age is verified at the time of registration and accounts for minors are not approved. If any minor's information is collected by mistake, it will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their minor child has registered by mistake, please notify our support team immediately. We will resolve the matter promptly. You can find more information on this in our FAQ.
Policy Changes and Updates
365 aec reserves the right to change or update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top will be revised.
For any significant changes, we will send a notification to your registered email address. Continued use of our services after a change indicates that you have accepted the new policy.
You can learn more about 365 aec's business activities and values on our About Us page.
Privacy-Related Requests
For any questions, requests, or complaints regarding the Privacy Policy, please contact our support team. We are available in both Bengali and English, seven days a week, twenty-four hours a day.
Live Chat Support
Use our live chat directly for immediate assistance. Support is available in Bengali.
7 days a week, 24 hours a day
Email Contact
For detailed privacy-related requests or data deletion applications, please contact us by email: